1. Eligibility for Returns
At Rome Chipz, we want you to be satisfied with your purchase. If you receive a product that is defective, damaged, or not as described, you may request a return within 7 days of receiving the item.
To be eligible for a return:
-
The product must be unused and in the same condition that you received it.
-
The product must be returned in its original packaging, along with all accessories and manuals (if applicable).
2. Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, or quality reasons. Such exclusions will be clearly mentioned in the product description.
3. Return Process
-
To initiate a return, please contact our customer support team with your order details and reason for return.
-
Once your request is approved, we will provide instructions for returning the product.
-
Customers are responsible for ensuring the product is securely packed for return shipping.
4. Refund Policy
-
Since Rome Chipz operates on Cash on Delivery, refunds will be processed as cash reimbursements or equivalent replacement products, depending on customer preference and product availability.
-
Refunds will be initiated once the returned product has been inspected and approved.
-
Refund timelines may vary but are generally processed within 7–10 business days of receiving the returned item.
5. Replacements
If the product is found to be defective or damaged, you may opt for a replacement instead of a refund. Replacements are subject to availability of stock.
6. Contact Us
For any issues related to returns or refunds, please reach out to our customer support team at [email protected].