1. Order Processing
All orders placed with Rome Chipz are processed within 1–2 business days. Once your order is confirmed, you will receive a notification with the details of your purchase.
2. Shipping Methods & Delivery Time
We partner with reliable courier services to ensure safe and timely delivery of your products. Standard delivery usually takes 3–7 business days, depending on your location. Please note that delivery times may vary due to factors beyond our control, such as weather conditions or regional restrictions.
3. Shipping Charges
Shipping fees, if applicable, will be clearly mentioned at the time of checkout. Any promotional offers for free or discounted shipping will be communicated on our website.
4. Payment Method
Rome Chipz currently accepts Cash on Delivery as the only payment option. Customers are required to pay the full amount directly to the courier partner upon receiving the package.
5. Order Tracking
Once your order is shipped, we will provide tracking details so you can monitor the status of your delivery.
6. Delayed or Failed Deliveries
If delivery is delayed or unsuccessful due to incorrect address details, unavailability of the customer, or refusal to accept the package, the order may be canceled. In such cases, re-delivery can be arranged upon request, subject to additional charges.
7. Damaged or Missing Items
If your package arrives damaged or with missing items, please contact us within 48 hours of receiving the delivery. We will arrange for a replacement or resolve the issue as per our return and replacement policy.
For any questions or issues regarding your order, please reach out to our support team at [email protected].